Shipping & Returns
Ground: Free (3-5 working days)
Express: $25 (1-2 working days)
- We are unable to redirect orders once items have been dispatched.
- Fragrance items must be shipped via Ground Service and cannot be shipped to Alaska or Hawaii.
- Please note that we cannot ship to P.O. Boxes or Military Bases as our carrier services are not able to deliver to either.
All orders within the United States are shipped via Fedex or UPS from 9am -5pm, Monday though Friday.
RETURNS AND EXCHANGES
Making a return is convenient when using our free collective service. You may request a return authorization number by email@example.com.
- Returns are accepted within 14 days of receipt
- A return authorization number is required for a return to be accepted. Please note that an RA number is issued solely as a preliminary return management measure and does not guarantee that a return will be accepted if the merchandise returned does not comply with the conditions noted in our return policy.
- Apparel and accessories must be returned new, unused and unaltered with all manufacturers tags attached. Any special packaging, accessories or attachments that was included with your item(s) must also be returned or a restocking fee may be deducted from the amount of your refund.
- Fragrance items must be new, unopened and in the original packaging in order to be returned.
- Due to the select nature of our merchandise, Jason Wu regrets that we cannot guarantee availability of merchandise for exchanges. To ensure item availability, it would be the most efficient if you return the original item for refund and place a new order for the preferred size or color. Please contact firstname.lastname@example.org for exchange assistance.
- Refunds are only issued in the same form as was utilized for payment. In addition, any credit for gift returns will be issued to the original purchaser. Only items purchased from www.jasonwustudio.com or www.greyjasonwu.com will be accepted for return.
- Once your package has been received at Jason Wu, your refund will be processed in the original form of payment within 7 business days.
- All items undergo strict quality control standards before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately.
- SALE ITEMS: Items purchased at a clearance discount of 60-75% and/or identified as “Final Sale” in the item description are ineligible for refund or exchange.
If PayPal was used as your method of payment, we will refund your order according to our policy with the following exceptions:
- If you would like a refund back to your PayPal account, your merchandise must be returned to jasonwustudio.com. Once processed, your refund should be posted in your PayPal account within 24 hours of receiving the refund confirmation email.
- If you need to make an exchange for a different item, color or size, please return your item for refund and place a new order for the preferred item. A credit for standard ground shipping can be provided upon shipment of your new order by contacting Customer Service at email@example.com.